Free shipping available on all orders over R800!
The minimum order amount is R250.
We do not store your card information without your permission.
Please email us at email@example.com to check your payment attempt.
Yes, you can change your order. Please note that any changes will cause delays in the processing and delivery of your products.
If you are not satisfied with your order, you can return the products subject to the terms in our returns and refund policy. Please contact us at firstname.lastname@example.org within seven (7) days of delivery, and specify the reason for your return. Refer to our returns and refund policy for more information.
Please email us at email@example.com.
Yes, you can order products from the USN website without creating a profile. If you already have an account, you will also be able to order without logging in.
Our website shows the availability of stock based on the current day’s stock level. If there is no stock available in our warehouse, it will not be available for order on our website.
No, you will not be able to order products that are out of stock. Check back again soon for new stock.
Please send an email with details about your concerns to firstname.lastname@example.org and we will correspond with you from there. Remember that you should always consult with your healthcare practitioner regarding supplements, changes in diet and exercise.
Deliveries take 2–6 working days. We do not process or deliver orders over weekends or public holidays.
Estimated time of delivery in the Johannesburg and Pretoria area: 48–72 hours after the parcel is dispatched with the courier.
Estimated time of delivery to other metropolitan areas: within 72 hours after the parcel is dispatched with the courier.
Estimated time of delivery to outlying areas: four (4) days after the parcel is dispatched with the courier. Some outlying areas are only serviced on certain days of the week, which might affect delivery times. We will communicate with you should there be a delay.
Once you’ve placed your order, and we have successfully processed your payment, you will receive an email with your courier tracking number. You can use this number to track delivery after the parcel has been dispatched. You will also receive an SMS from the courier once your order has been dispatched and it is on its way to you.
No, we can only deliver products within the borders of South Africa. However, if you provide us with all your details, we can put you in contact with a distributor that is closest to you. Please send your information to email@example.com and we will assist you from there.
Orders placed before 15:00 on a business day will be dispatched that same evening. If you place an order after 15:00, it will be dispatched on the next business day's evening. Orders placed over weekends and public holidays will be processed on a Monday or the following business day. Please expect delays in these timelines on special days like Black Friday or month-end when order volumes are higher.
Delivery is free on orders over R800 (i.e. R801 and more). A flat rate of R99 will apply for orders under R800 (i.e. R800 and less).
Please send an email to firstname.lastname@example.org for any address changes.
No, our online combos and specials are exclusively available on our website.
Our full range of products (with prices) is available on our website. We also stock a selection of products at leading retailers—Dis-Chem, Clicks, Makro and Game—and selected smaller retailers.
All the usage instructions are on the packaging, including the serving size of each product. Please follow the instructions when using the products. You can also refer to the directions for use information on the website. This information is available when you click on a product.
No. We advise against using sport supplementation during pregnancy and/or lactation. If you find out that you are pregnant, stop using sport supplementation immediately. Please consult your healthcare professional as to what supplementation you may or may not use during these times.
If you are subject to anti-doping testing, you should be mindful of what you supplement with. Please consult this with a medical professional or your professional coaching staff on supplementation and anti-doping testing. Click here for more information, or if you are unsure or need further assistance, please send an email to email@example.com.
You can buy our products from the online store, Dis-Chem, Makro, Clicks, Game, Spar, Pick n Pay, Shoprite, Sportsman's Warehouse, Mr Price Sport, Totalsports, Takealot and independent pharmacies.
Note: not all the retail stores mentioned above will have every range and may stock limited products and/or flavours in certain ranges.
Yes, a good training and diet routine are essential for your goals and will yield optimal results.
Yes, you can use our stimulant free pre-workouts:
Yes, we do have a stimulant-free fat burner that you can use if you are sensitive to stimulants like Phedra Cut Lipo X Night. You can also use the CLA Pure 1 000 (stimulant-free toner) and L-carnicut (stimulant-free fat burning aid).
Yes, depending on your individual sugar tolerance. Our Zero Carb IsoPro contains 0 g carbohydrates and 0 g sugar per serving.
Please monitor your total sugar intake each day. We also recommend that you consult with your healthcare professional before taking any supplementation to confirm which supplements you are allowed to take if you have any chronic conditions.
Yes, we do have some clothing and other accessories available in our online store.
Creatine helps increase the peak power output of muscle, strength, performance and endurance.
The variants in our creatine range differ mostly to accommodate different budgets and preferences.
Informed Choice is a quality assurance programme for sports nutrition products, suppliers to the sports nutrition industry, and supplement manufacturing facilities. It is a monitoring programme that certifies that a supplement product and/or raw material that bears the Informed Choice logo has been ‘skip-lot’ tested (tested at least on a monthly basis) for banned substances by LGC’s world-class sports anti-doping lab. You can verify whether a supplement has undergone the certification process on Informed-Choice.org.
BlueLab® 100% Whey Protein
Yes, some of our shakes are suitable for people with lactose intolerance. Products like BlueLab® 100% Whey Protein, Hardcore Whey gH, Diet Whey & Collagen and Diet Fuel contain Tolerase™ L, an enzyme that breaks down lactose and prevents symptoms associated with lactose intolerance.
Please check with your healthcare provider if you are unsure about any of the contents of any products.
There are three BCAAs:
Glutamine is a conditional essential amino acid. It is involved in almost all chemical and cell reactions in the human body. It aids the recovery of muscle inflammation due to exercise or sport, hence decreasing muscle soreness and muscle stiffness, helping muscles recover faster. It is also responsible for lean muscle development.
Please send an email with your query and supporting images (if applicable) to firstname.lastname@example.org. Our quality control department will be in contact with you.
Please remember that good supplements work optimally when combined with an effective eating and training programme. Visit our website for free eating and training programmes suited to your specific goals. If you believe that your supplements are faulty, please send an email with your query to email@example.com. Our quality control department will be in contact with you.
No, we do not have a physical store. However, you can buy USN products from reputable retailers like Dis-Chem, Clicks, Makro, Game, Spar and a select few pharmacies. Remember that you can buy all your USN supplements and products online at www.usn.co.za.
Please visit our online store at www.usn.co.za for all our products and their prices.
Sorry about that! Please send an email to firstname.lastname@example.org and we’ll correspond with you from there.
No, unfortunately we do not sell in bulk to the public, but we do sell in bulk to authorised retailers.
Unfortunately, we do not offer samples directly to the public. We do provide samples to authorised retailers (like Dis-Chem), which they can distribute to the public. Please ask for sample options at your nearest USN stockist.
Please send an email with your personal and order details to email@example.com.
Please keep an eye on our social media pages (Facebook, Twitter, Instagram, and YouTube), where we advertise all opportunities and how to apply for them.
Distribution is subject to approval. Please send an email to firstname.lastname@example.org. You will receive a questionnaire that must be submitted to our sales department for review. We will contact you once your application has been approved or denied and communicate with you from there.
You are welcome to reach out to our team at email@example.com. We will communicate with you from there.
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