What is the minimum order amount?

The minimum order amount is R250.

Does store my card information?

We do not store your card information without your permission.

How do I complete my order?

  • Add products to your cart.
  • Check that your products, flavours, and sizes are correct.
  • Proceed to checkout.
  • Pay using a secure payment method—PayFlex, PayFast or Ozow EFT.
  • We will process your order as soon as we receive a successful payment.

My payment didn't go through, what should I do?

Please email us at to check your payment attempt.

Can I change my order?

Yes, you can change your order. Please note that any changes will cause delays in the processing and delivery of your products.

Can I cancel my order?

If you are not satisfied with your order, you can return the products subject to the terms in our returns and refund policy. Please contact us at within seven (7) days of delivery, and specify the reason for your return. Refer to our returns and refund policy for more information.

Who can I contact if I have issues with my order?

Please email us at

Can I order products without registering and creating a profile?

Yes, you can order products from the USN website without creating a profile. If you already have an account, you will also be able to order without logging in.

How can I see how much stock is available on the website?

Our website shows the availability of stock based on the current day’s stock level. If there is no stock available in our warehouse, it will not be available for order on our website.

Can I order products that are out of stock?

No, you will not be able to order products that are out of stock. Check back again soon for new stock.

What should I do if I have any medical concerns?

Please send an email with details about your concerns to and we will correspond with you from there. Remember that you should always consult with your healthcare practitioner regarding supplements, changes in diet and exercise.


How long does delivery take?

Deliveries take 2–6 working days. We do not process or deliver orders over weekends or public holidays.

Estimated time of delivery in the Johannesburg and Pretoria area: 48–72 hours after the parcel is dispatched with the courier.

Estimated time of delivery to other metropolitan areas: within 72 hours after the parcel is dispatched with the courier.

Estimated time of delivery to outlying areas: four (4) days after the parcel is dispatched with the courier. Some outlying areas are only serviced on certain days of the week, which might affect delivery times. We will communicate with you should there be a delay.

How can I track my delivery?

Once you’ve placed your order, and we have successfully processed your payment, you will receive an email with your courier tracking number. You can use this number to track delivery after the parcel has been dispatched. You will also receive an SMS from the courier once your order has been dispatched and it is on its way to you.

Can I order from if I live outside of South Africa?

No, we can only deliver products within the borders of South Africa. However, if you provide us with all your details, we can put you in contact with a distributor that is closest to you. Please send your information to and we will assist you from there.

What is the cut-off time for order processing each day?

Orders placed before 15:00 on a business day will be dispatched that same evening. If you place an order after 15:00, it will be dispatched on the next business day's evening. Orders placed over weekends and public holidays will be processed on a Monday or the following business day. Please expect delays in these timelines on special days like Black Friday or month-end when order volumes are higher.

What is the delivery cost for items purchased online?

Delivery is free on orders over R800 (i.e. R801 and more). A flat rate of R99 will apply for orders under R800 (i.e. R800 and less).

How do I change my delivery address?

Please send an email to for any address changes.


Can I get the same online sales or combo items at any physical retailer?

No, our online combos and specials are exclusively available on our website.

Where can I find USN’s full range of products and prices?

Our full range of products (with prices) is available on our website. We also stock a selection of products at leading retailers—Dis-Chem, Clicks, Makro and Game—and selected smaller retailers.

How should I use my supplements?

All the usage instructions are on the packaging, including the serving size of each product. Please follow the instructions when using the products. You can also refer to the directions for use information on the website. This information is available when you click on a product.

Can I use supplements while I am pregnant/breastfeeding?

No. We advise against using sport supplementation during pregnancy and/or lactation. If you find out that you are pregnant, stop using sport supplementation immediately. Please consult your healthcare professional as to what supplementation you may or may not use during these times.

Can I use any supplements if I am a professional athlete?

If you are subject to anti-doping testing, you should be mindful of what you supplement with. Please consult this with a medical professional or your professional coaching staff on supplementation and anti-doping testing. Click here for more information, or if you are unsure or need further assistance, please send an email to

Where can I buy USN products?

You can buy our products from the online store, Dis-Chem, Makro, Clicks, Game, Spar, Pick n Pay, Shoprite, Sportsman's Warehouse, Mr Price Sport, Totalsports, Takealot and independent pharmacies.

Note: not all the retail stores mentioned above will have every range and may stock limited products and/or flavours in certain ranges.

Do I have to exercise and eat well-balanced meals when taking supplements?

Yes, a good training and diet routine are essential for your goals and will yield optimal results.

Can I use pre-workouts if I'm sensitive towards caffeine or stimulants?

Yes, you can use our stimulant free pre-workouts:

Can I use fat burners if I'm sensitive towards caffeine or stimulants?

Yes, we do have a stimulant-free fat burner that you can use if you are sensitive to stimulants like Phedra Cut Lipo X Night. You can also use the CLA Pure 1 000 (stimulant-free toner) and L-carnicut (stimulant-free fat burning aid).

Can I use protein powders if I am diabetic?

Yes, depending on your individual sugar tolerance. Our Zero Carb IsoPro contains 0 g carbohydrates and 0 g sugar per serving.

Please monitor your total sugar intake each day. We also recommend that you consult with your healthcare professional before taking any supplementation to confirm which supplements you are allowed to take if you have any chronic conditions.

Do you sell gear like T-shirts and caps?

Yes, we do have some clothing and other accessories available in our online store.

What does creatine do?

Creatine helps increase the peak power output of muscle, strength, performance and endurance.

Which creatine product should I use?

The variants in our creatine range differ mostly to accommodate different budgets and preferences.

  • Creatine HCL —ideal for individuals who do not have time for, or do not want to do a ‘loading phase’.
  • Creatine Transport—includes a glycogen reload system and L-glutamine for a creatine supplement that focuses on recovery.
  • Pure Creatine—a micronized form of creatine, enhancing absorption and bioavailability. Micronized creatine is absorbed faster and better than other compounds of creatine. Creatine monohydrate requires a loading phase and maintained daily use.
  • Creatine X4—a blend of four different creatine compounds (creatine HCL, creatine nitrate, creatine monohydrate, and creatine ethyl ester). This combination encourages enhanced absorption and efficacy, which is why customers often prefer this supplement.

What is Informed Choice?

Informed Choice is a quality assurance programme for sports nutrition products, suppliers to the sports nutrition industry, and supplement manufacturing facilities. It is a monitoring programme that certifies that a supplement product and/or raw material that bears the Informed Choice logo has been ‘skip-lot’ tested (tested at least on a monthly basis) for banned substances by LGC’s world-class sports anti-doping lab. You can verify whether a supplement has undergone the certification process on

Which USN products are Informed-Choice certified?

Are USN shakes suitable for people with lactose intolerance?

Yes, some of our shakes are suitable for people with lactose intolerance. Products like BlueLab® 100% Whey Protein, Hardcore Whey gH, Diet Whey & Collagen and Diet Fuel contain Tolerase™ L, an enzyme that breaks down lactose and prevents symptoms associated with lactose intolerance.

Please check with your healthcare provider if you are unsure about any of the contents of any products.

What are Branched-Chain Amino Acids (BCAAs)?

There are three BCAAs:

  • Leucine—promotes muscle anabolism (muscle building), as it is an anabolic amino acid that prevents muscle catabolism (muscle breakdown).
  • Isoleucine—boosts energy levels.
  • Valine—regulates the immune system. BCAAs are usually in a ratio of 2:1:1 or 12:1:1 (Leucine: Isoleucine: Valine).
USN sells the following BCAA products: Some other products, such as BlueLab® 100% Whey Protein, All9™ Amino, Hydrotech™ Whey, Casein Protein, Zero Carb IsoPro and the BlueLab® 100% Plant Protein also contain BCAAs as part of their formulas.

What are the benefits of glutamine?

Glutamine is a conditional essential amino acid. It is involved in almost all chemical and cell reactions in the human body. It aids the recovery of muscle inflammation due to exercise or sport, hence decreasing muscle soreness and muscle stiffness, helping muscles recover faster. It is also responsible for lean muscle development.

What should I do if I think that my USN supplements are faulty?

Please send an email with your query and supporting images (if applicable) to Our quality control department will be in contact with you.

What should I do if I think that my USN supplements don’t work?

Please remember that good supplements work optimally when combined with an effective eating and training programme. Visit our website for free eating and training programmes suited to your specific goals. If you believe that your supplements are faulty, please send an email with your query to Our quality control department will be in contact with you.


Does USN have a physical store where I can buy my supplements?

No, we do not have a physical store. However, you can buy USN products from reputable retailers like Dis-Chem, Clicks, Makro, Game, Spar and a select few pharmacies. Remember that you can buy all your USN supplements and products online at

Where can I find all of USN’s products and prices?

Please visit our online store at for all our products and their prices.

I am experiencing technical difficulties on the USN website. What should I do?

Sorry about that! Please send an email to and we’ll correspond with you from there.

Can I buy USN products in bulk?

No, unfortunately we do not sell in bulk to the public, but we do sell in bulk to authorised retailers.

Can I order samples online?

Unfortunately, we do not offer samples directly to the public. We do provide samples to authorised retailers (like Dis-Chem), which they can distribute to the public. Please ask for sample options at your nearest USN stockist.

I cannot track my order. What should I do?

Please send an email with your personal and order details to


How can I become a USN ambassador?

Please keep an eye on our social media pages (Facebook, Twitter, Instagram, and YouTube), where we advertise all opportunities and how to apply for them.

How do I become a USN reseller in Africa?

Distribution is subject to approval. Please send an email to You will receive a questionnaire that must be submitted to our sales department for review. We will contact you once your application has been approved or denied and communicate with you from there.

Who can I contact with regards to corporate sponsorship or event queries?

You are welcome to reach out to our team at We will communicate with you from there.